Important Traveler Updates To Cancellation Policy For Covid 19.

Updated 4/14/2020

Ontario Roadmap to Reopen – Updated May 20th

The Premier announced today how the Province will gradually reopen Ontario. The Ontario Road Map to Reopen was released on Thursday May 20th and cottage rentals are in Step One of the Road Map which is expected to start around June 14th.

If you have a reservation leading up to June 14th we will be contacting you directly to give options for cancellation and/or rebooking.


Covid 19 Updates to Cancellation Policy

 It’s so hard to make plans right now with travel limitations. In response, I’ve put a number of precautionary measures in place to protect you our guest, owners and staff. Hopefully this means you can book with confidence knowing you have time to cancel or change travel dates if need be.

Precautionary Measures

The NEW cancellation Policy for 2021: your deposit will be refunded as follows:

  • 100% less $50 cancellation fee, if cancelled up to 30 days prior to the Check-in Date
  • 50% less $50 cancellation fee, if cancelled up to 14 days prior to the Check-in Date **
  • $0 if cancelled within 14 days of Check-In

**However, if I am able to re-book your dates, you will receive your deposit (less $50 cancellation fee).
If the province bans short term rentals you will receive a full refund (less $50 cancellation fee).
If gathering numbers are restricted but I am still able to host, the cancellation policy will still apply and you will need to reduce your size.

Check-In/Check-Out: All of our cottages utilize remote check-in, which means you will go directly to the home without ever visiting any office beforehand.

Preparing For Your Arrival:

We have also implemented enhanced cleaning procedures. Housekeeping teams are taking extra precautions to prevent cross contamination with the use of gloves and changing cloths between rooms. They will be using specific disinfectants to fight the possibility of spreading germs. Especially focusing their attention on high touch areas such as light switches and doorknobs.

Housekeepers will be following the Center for Disease Control’s (CDC) guidelines and recommendations. Also we will use the Health Canada and EPA’s recommended anti-microbial products.


Safe Travels Stamp renting a cottage in Ontario during Covid PandemicAND We are delighted to announce CottageStays has been awarded the #SafeTravels Stamp. TheSafe Travels Stamp is an international symbol designed to allow travellers to recognize governments and companies around the world, which have adopted health and hygiene, standardized protocols–so consumers can experience ‘Safe Travels’. TIAO President & CEO, Beth Pottersaid “We are delighted to CottageStays has been awarded the #SafeTravels Stamp. Across Canada, tourism businesses big and small are doing all they can to offer Canadians the perfect vacation. More and more Canadians are looking closer to home to escape from the challenges of and rediscovering their own provinces. When they see the ‘Safe Travels Stamp’ has been awarded to the destination or hotel they’re planning to visit they will know that they are upholding the highest standards of health and safety and demonstrating they are adhering to the global health protocols issued by the WTTC.”

I can’t wait to visit with loved ones and a cottage will be the perfect spot to reconnect and laugh together once again! Renting a cottage in Ontario during Covid Pandemic can be safe.